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Former Member's avatar
Former Member
3 years ago

I have 2 1Password accounts (personal and work). Trouble logging into work account in browser

I have 2 1Password accounts, one personal account and one work account. On the desktop application, I'm logged into both and both work consistently. On the browser plugin, I was logged into both and both were working, but about 2 weeks ago, my work account stopped working. Every time I try to log into it again, I get a lot of errors in the log, like:
opw_app::sync::server_connection:138 > http error 500

Any idea why I'm getting the 500 error in the Edge extension?

1Password Version: 7.9.832
Extension Version: 2.5.1
OS Version: Windows 10.0.19044
Browser: Edge 108.0.1462.54

windows

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  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @versorverbi,

    Thanks for the update and sorry for the delayed response here. I'm so happy to hear that Ekalb was able to assist with that article (thanks) and that your troubles are fixed.

    Upgrading 1Password isn't an option from within the app (claims to be up-to-date as of this morning)

    This is expected behaviour. 1Password version 7 and 8 are different products and version 7 will only update to the latest version (7.9.832 as of this reply). When installing 1Password 8 for Windows, it will first automatically uninstall version 7 if you hadn't uninstalled it manually.

    If you run into any other issues or have questions about 1Password 8, please let us know. We'll be happy to help. 😀

  • Former Member's avatar
    Former Member
    3 years ago

    That fixed it. Thanks for the help - some part of this upgrade process really wasn't clear to me, apparently.

  • Ekalb's avatar
    Ekalb
    Super Contributor
    3 years ago

    Hello,
    Everything is explained here : https://support.1password.com/upgrade-windows/

  • Former Member's avatar
    Former Member
    3 years ago

    Upgrading 1Password isn't an option from within the app (claims to be up-to-date as of this morning). Is going to version 8 an uninstall + download fresh situation?

  • Ekalb's avatar
    Ekalb
    Super Contributor
    3 years ago

    Hello,
    Why don't you upgrade to version 8 ?
    If you want to stay with version 7, try with the classic version of the extension : https://support.1password.com/cs/1password-classic-extension/