Forum Discussion
Former Member
3 years agoVirus Protection Saying Update Has a Virus
I keep getting a message from Bitdefender that the 1Password update has Gen:Variant.Tedy.163778 and stops the installation. Why do you think this is happening and how should I correct it? Thanks for ...
1P_Dave
Moderator
3 years ago@alanhoyle
Thank you for the reply. 1Password keeps a log of events as it runs and that log can be generated by using these instructions: How to send a 1Password diagnostics report
When the issue does occur again then please check the following:
- Are you unable to unlock 1Password using both your Apple Watch and Touch ID? Or does just using your Apple Watch not work?
- Are you able to unlock the desktop app using your Apple Watch if you open it from your Applications folder?
I look forward to hearing from you.
-Dave