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Forum Discussion
Former Member
4 years agoI have had to reset 1password on my mac. After starting over with iCloud I cant get access from ios
I had strange problems with my master password on my mac, so I followed the instruction, so I could start 1password fresh. Then I could import the data and that worked well, so I could setup synchron...
1P_Dave
Moderator
4 years ago@SEMats
Thank you for the reply. I've merged your two threads together so that I could reply in one spot.
I'm sorry that you're having trouble unlocking 1Password on your iPhone. Before I can advise further, I'll need to know more about how you're using 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/134999/i-have-had-to-reset-1password-on-my-mac-after-starting-over-with-icloud-i-cant-get-access-from-ios
- Your forum username:
SEMats - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!