Forum Discussion

BeachsideCA2CA's avatar
BeachsideCA2CA
New Contributor
11 months ago

I keep getting the "Welcome to 1Password" "Let's get the browser extension ready" screen on my iPhon

All of the sudden, after using 1Password for years, I am constantly getting the "Welcome to 1Password" screen, where it takes me to the set up of the extension. I have tried removing and re-adding w...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello BeachsideCA2CA and tcaywilson! 👋

I'm sorry that you're running into issues with 1Password for Safari. There's currently a known issue where users who are on the beta version of macOS or iOS might receive unexpected sign-in emails or have 1Password restart by itself showing a welcome page.

We have a mega-thread open and the latest update from the team that can be found here: New sign-in alerts and welcome page appearing with 1Password for Safari (Safari version 18.3 beta) - Page 5 — 1Password Community

If you're not using a beta version of iOS then can you post a screenshot of the message that you see and tell me which version of iOS you're using?

-Dave