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rvosatka
New Contributor
4 years ago

Touch ID no longer works for browser extension in Brave Browser.

MacOS 12.3.1
1Password 7 App 7.9.4
"Family" account
Brave browser
Browser Extension 2.3.2

Problem - I can open the browser extension with my (-sigh- long) password. Once that times out I need to re-enter my (long!!!) password. I used to be able to just use the Touch ID.

I have gone into the Extension settings and disabled integration with the app, closed everything down restarted app then restarted browser and re-enabled integration. No joy - it still requires my full (long!!!!!!) password and no longer offers the picture of a fingerprint to allow me to use Touch ID.

HELP, please.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

betas

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I kneed to reinstall my old version on my phone that was removed by accident","moderationData":{"__ref":"ModerationData:moderation_data:49124"},"body":"

Hello @Jgdemontigny! 👋

\n\n

I'm sorry that you're having trouble installing an older version of 1Password on your iPhone. You posted what appears to be your Secret Key and I've edited your post to remove it. Your Secret Key is part of the secret that decrypts your data and should never be shared with anyone else. You can regenerate your Secret Key by following this guide: Regenerate your Secret Key

\n\n

I see that you're already in conversation with my colleagues over email and I've asked them to followup with you there. To prevent the conversation from happening in two different places I'm closing this thread.

\n\n

-Dave

\n\n

ref: NAJ-34456-417

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