Forum Discussion
I think I have two subscriptions but I should only have 1
I've got two bills for different amounts on roughly the same date. How can I confirm that this is correct or that I need to close one account. There are multiple devices and I do use the Cloud.
I cannot contact a human even when I login to the site.
Hi None_of_your_business,
I've definitely had times where I discovered I had two subscriptions to the same streaming service, so I empathize!
It can sometimes appear as though there are multiple charges in a short span if there's a payment failure (like an expired credit card) and then payment is tried again. That wouldn't explain the different charge amounts, though.
I recommend emailing support@1password.com to have a member of our team look into this for you, since we don't want to get into your account details here in a public forum. They'll be able to tell you what's going on.
1 Reply
- 1P_SimonH
Community Manager
Hi None_of_your_business,
I've definitely had times where I discovered I had two subscriptions to the same streaming service, so I empathize!
It can sometimes appear as though there are multiple charges in a short span if there's a payment failure (like an expired credit card) and then payment is tried again. That wouldn't explain the different charge amounts, though.
I recommend emailing support@1password.com to have a member of our team look into this for you, since we don't want to get into your account details here in a public forum. They'll be able to tell you what's going on.
