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Forum Discussion
rockfishsoup
1 month agoNew Contributor
Identities never auto fill anymore
Hi, I have 2 identities, and just created a new test one, and they used to work well in autofill (command - backslash shortcut) the same way logins do. It would fill out Name, address, etc. For a ...
1P_Timothy
Community Manager
1 month agoHi rockfishsoup! Thanks for writing in. I'm sorry your identity items haven't been filling as expected.
Could you share a few additional details to help figure out what may be happening here?
- Which browser/s have you seen this behaviour with? Are there any where it works as expected?
- Can you still fill logins with the shortcut?
- What popup are you seeing? Could you include a screenshot with any personal information removed?
- If you select an identity item from the suggestion below the field with your mouse, or click Autofill next to an identity in the browser extension window can you fill the information?
Thanks again!