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Forum Discussion
Former Member
3 years agoI'm fed up with this app.
Once again, I needed a new password. And my new password works on the web. But it doesn't work in the 1P pulldown on my Mac screen. Why? I'm really fed up with all this.
1Password Version: Not...
1P_Dave
Moderator
3 years agoThank you for the reply. The team is very interested in troubleshooting this further so that we can see what might be going wrong. As a start, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/674277/#Comment_674277
- Your forum username:
djarsky - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave