im not sure who helps?

Hello @aunkster, I'm sorry to learn that you've encountered an issue. I'll do my best to assist.

my last person who contacted me just said I see your involved in conversation,,well no ,,I have no conversations of help.

According to our records, you have been contacted by our support staff by email, and the conversation ID is [#LBP-29993-349]. If you search for that in your email, does anything come up?

We are indeed happy to help, and just want to make sure that the conversation is all happening in one place, so that we don't talk past each other.