im not sure who helps?

Hi @aunkster, thanks for the follow-up here. I can certainly appreciate that, and have looped in some of our specialist colleagues to help with the issue. They'll respond to the email you sent, so you can expect a reply over there.

If for any reason you don't hear from anyone by email, feel free to follow up with me here and we'll make sure you get connected. But our team does have your ticket (email conversation) and should be able to get back to you soon. Thank you for your patience - it really is much appreciated.