Forum Discussion

Former Member's avatar
Former Member
4 years ago

I'm trying to upgrade to 1password 8 on IOS, It does not accept my master password. Why?

It asked me to create a new account or sign in.

When I click sign in, my username appears (my email) and it asks for a password - what is this?

It asks a password - is does not accept the master password from 1password 7.

1Password Version: 8
Extension Version: Not Provided
OS Version: IOS 15.6
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=ios%201password%208%20login%20issue

ios

1 Reply

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @jonbulman

    The password you'll need to sign into 1Password 8 is your account password – the same one that you would use on 1Password.com.

    If you had a "Primary" vault in 1Password 7, you would have used its Master Password to unlock 1Password 7, not your account password.

    There's a guide on what to do if you can't sign into your account here: If you forgot your 1Password account password or you can't unlock the app. If you can still unlock 1Password on any of your devices, look for an item called 1Password Account – this will contain your account password.

    I look forward to hearing how you get on.

    – Grey