Forum Discussion

Former Member

3 years ago

I'm trying to upgrade to 1password 8 on IOS, It does not accept my master password. Why?

It asked me to create a new account or sign in.

When I click sign in, my username appears (my email) and it asks for a password - what is this?

It asks a password - is does not accept the master password from 1password 7.

1Password Version: 8
Extension Version: Not Provided
OS Version: IOS 15.6
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=ios%201password%208%20login%20issue

ios

1 Reply

GreyM1P
1Password Team
3 years ago
Hi @jonbulman

The password you'll need to sign into 1Password 8 is your account password – the same one that you would use on 1Password.com.

If you had a "Primary" vault in 1Password 7, you would have used its Master Password to unlock 1Password 7, not your account password.

There's a guide on what to do if you can't sign into your account here: If you forgot your 1Password account password or you can't unlock the app. If you can still unlock 1Password on any of your devices, look for an item called 1Password Account – this will contain your account password.

I look forward to hearing how you get on.

– Grey

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It asked me to create a new account or sign in.

\n\n

When I click sign in, my username appears (my email) and it asks for a password - what is this?

\n\n

It asks a password - is does not accept the master password from 1password 7.

\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: IOS 15.6
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=ios%201password%208%20login%20issue

","body@stringLength":"518","rawBody":"

It asked me to create a new account or sign in.

\n\n

When I click sign in, my username appears (my email) and it asks for a password - what is this?

\n\n

It asks a password - is does not accept the master password from 1password 7.

\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: IOS 15.6
\nBrowser:_ Not Provided
\nReferrer: forum-search:ios 1password 8 login issue

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Boursobank","conversation":{"__ref":"Conversation:conversation:155417"},"id":"message:155417","revisionNum":1,"uid":155417,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20231,"login":"5t8sn7eld","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":643},"postTime":"2025-05-01T02:34:59.696-07:00","lastPublishTime":"2025-05-01T02:34:59.696-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password 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I'm trying to upgrade to 1password 8 on IOS, It does not accept my master password. Why?","moderationData":{"__ref":"ModerationData:moderation_data:39213"},"body":"

Hi @jonbulman

\n\n

The password you'll need to sign into 1Password 8 is your account password – the same one that you would use on 1Password.com.

\n\n

If you had a \"Primary\" vault in 1Password 7, you would have used its Master Password to unlock 1Password 7, not your account password.

\n\n

There's a guide on what to do if you can't sign into your account here: If you forgot your 1Password account password or you can't unlock the app. If you can still unlock 1Password on any of your devices, look for an item called 1Password Account – this will contain your account password.

\n\n

I look forward to hearing how you get on.

\n\n

– Grey

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