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Forum Discussion
Former Member
4 years agoImproved automatic selection of icons for software licenses?
Hello.
Today I started using 1Password for storing the software licences I manage in one place. I was excited to see the generic icon changing to a Windows 11 icon when I typed "Windows 11" in the entry name:
But then came dissapointment, because the icon changes only when the name of the entry is exactly "Windows 11". I would expect a fuzzier match for choosing the right icon. E.g. all of the following should automatically pick the Windows 11 icon.
Moreover, it would be great if in addition to "Choose a new icon" which lets me pick an icon from my files, there was a second option that allows me to browse the icons bundled with 1Password.
Can I hope for these improvements?
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=icon%20license
15 Replies
- Andrew42Super Contributor
I've managed to send the diagnostics report and I have worked out what is happening but not why nor how to cure it. It has nothing to do with 1P. I have a gmail account with several Plus addresses. One is for 1P. My email address for 1P is mailto:xxxxx+1P@gmail.com. Anything I send from that sender address fails whether it is to 1P or to one of my other accounts. So I sent my diagnostics from my main gmail account and it went through without a problem. I have no idea how to cure this and would be extremely grateful for any help.
- DenalBSuper Contributor
You're welcome. 👍
- Andrew42Super Contributor
Right. Stupid of me. Thank you.
- DenalBSuper Contributor
Hey @andrew42!
The following recipient(s) cannot be reached
There is an error in the email address! It is notSupport+Windows@1Passport.com. The domain should be1Password. 😉 - ag_mike_d
1Password Team
Good morning Andrew42,
Thanks for your message and sending along the previous screenshots. This appears to be an issue with a delay in syncing the data. Once we receive the diagnostics report we can investigate further.
To confirm, the correct email address to send the diagnostics report to is
support+windows@1Password.com. Thanks and looking forward to your response. - Andrew42Super Contributor
I tried to send the diagnostics report. Here is the error message I received:
"The following recipient(s) cannot be reached:
'Support+Windows@1Passport.com' on 23/09/2022 13:01 This message could not be sent. You do not have the permission to send the message on behalf of the specified user. "I am trying to work out what the problem might be. Can you help; I am sending from a my gmail account with 1P as a plus in the sender name.
I have tried a second time and the error message says there is a problem with reception and I should try again later: I will..
- Andrew42Super Contributor
ag_mike_d. Here we go:
Yes, I am seeing the same issue when I change an icon in Logins, for example. I tested this after you question,Attached is the error message (22-09-23.jpg)
The next three screenshots are the sequence of what happens when I change an icon. These may seem to be in the wrong order, but they are not.
Here I have chosen the new icon but not yet saved the record.
Here I have saved the record and, yes, the new icon has disappeared. This does not always happen but it not appearing on the left side list always happens.
. Here is the result after the previous two and when I have backed out of 1P and come back in.
I have tested and if I copy the url of the screenshot I can see it correctly on my computer. If you cannot see them I can attach them to an email if you tell me how to phrase the subject matter so it can be linked to this.
I will run the diagnostics report and send it later.
- ag_mike_d
1Password Team
Hello Andrew42,
I'm sorry to hear of the issues you've been encountering with the icon updates for Software License items.
To confirm your first point, it sounds like the icon for the Software License item in the item list (center pane) it not updating immediately after saving the item and until you've exited and signed back into 1Password. This is behaviour I'm not seeing after creating several different software license items in a row. Could you let us know if you are also seeing this when manually changing the icon on any item?
I'm not sure that I recall ever witnessing the "The Software can't be saved" error message that you spoke of and would like to ask if you could send a couple pieces of information to us at support+windows@1Password.com after attempting reproducing these two behaviours? Do not post these details in the forums.
1. Can you send a 1Password diagnostics report via email to support+windows@1Password.com so we can help to investigate?
2. A screenshot of the "The Software can't be saved" error message you are receiving. When sending a screenshot, be sure to redact any personal or private information.If you could also include a link to this thread and your forum handle, this will help us to "connect the dots" when we see your report in our inbox. Thanks!