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Forum Discussion
Former Member
4 years agoImproved automatic selection of icons for software licenses?
Hello.
Today I started using 1Password for storing the software licences I manage in one place. I was excited to see the generic icon changing to a Windows 11 icon when I typed "Windows 11" in the ...
ag_mike_d
1Password Team
4 years agoHello Andrew42,
I'm sorry to hear of the issues you've been encountering with the icon updates for Software License items.
To confirm your first point, it sounds like the icon for the Software License item in the item list (center pane) it not updating immediately after saving the item and until you've exited and signed back into 1Password. This is behaviour I'm not seeing after creating several different software license items in a row. Could you let us know if you are also seeing this when manually changing the icon on any item?
I'm not sure that I recall ever witnessing the "The Software can't be saved" error message that you spoke of and would like to ask if you could send a couple pieces of information to us at support+windows@1Password.com after attempting reproducing these two behaviours? Do not post these details in the forums.
1. Can you send a 1Password diagnostics report via email to support+windows@1Password.com so we can help to investigate?
2. A screenshot of the "The Software can't be saved" error message you are receiving. When sending a screenshot, be sure to redact any personal or private information.
If you could also include a link to this thread and your forum handle, this will help us to "connect the dots" when we see your report in our inbox. Thanks!