Forum Discussion

bobh123's avatar
bobh123
New Contributor
2 months ago

Inconsistent actuation of 1Password

When signing into a website, sometimes I can fill in the username and password from 1Password by clicking on the 1P logo in the username field on the website. Sometimes, instead, clicking on that logo displays a popup window that tells me I have to click on the 1P icon on the toolbar. (I use Firefox, with the 1P extension). Can anyone explain why sometimes it is one and sometimes it is the other? This seems inconsistent and confusing. If I need to click the 1P icon on the toolbar, why display the logo in the username field? And why not have clicking the logo in the username field have the same effect as clicking the 1P icon on the toolbar rather than just telling me to click the icon?

If I have already opened the 1P app on my PC and am looking at the login information for the website I am trying to sign into, can anyone explain why, when I click on the 1P icon on the toolbar, I need to again enter my 1P password in order to open 1P so that 1P to fill in my username and password? Since 1P is already is open, that should be sufficient.

These are irritations that I can't explain. I'd be interested in learning if there is some reason for them, and some way to avoid them.

Thanks.

browser extension

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 months ago

    Hi bobh123​,

    When the integration with the 1Password desktop app and browser extension is enabled, the two should lock and unlock in unison. As that's not happening for you, it sounds like there may be an issue with the integration that's causing the behaviour you're experiencing. As a first step, could you try following the steps in the link below?

    If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

    If they still aren't locking/unlocking together,  I'd like to ask you to generate a console log from Firefox and a diagnostic report from the 1Password app:

    Save a console log for 1Password in your browser
    Send a diagnostics report (Windows)

    Attach the log/report to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: 

      https://www.1password.community/discussions/1password/inconsistent-actuation-of-1password/166912

    • Your forum username: bobh123


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!