Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Installation problem on Apple devices

I just started with a family plan and installed 1password successful on a pc under chrome browser. I printed the 1password emergency kit and started my installation attempt on my Mac at home (Ventura...
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1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@mgrigat

Can you access 1Password.com? Is you password 10 characters or longer? It sounds like you may have previously been using a standalone or 3rd party sync setup and just moved to 1Password 8. That's often where we see unlock password confusion coming in. Make sure you are using the password you use to access 1Password.com