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vjcinajr's avatar
vjcinajr
New Contributor
1 month ago

Invalid pop-up asking for a passkey

I'm on macOS 26 using the Safari web browser. Every time I go to chase.com, (and a few other web sites) 1Password presents the following pop-up. As far as I can tell, searching through chase.com...
browser extension
macos
passkeys
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi vjcinajr​,

I see that we have an issue opened internally for this issue on Chase's website. I've gone ahead and added your report to it.

In the "Autofill & save" section of the extension's settings, you can disable the "Offer to save and sign in with passkeys" option, but this would disable it for all websites. To confirm, do you have passkeys saved for the other websites where you're seeing the issue? If not, do those websites have an option to enable passkeys?

Issue=FILL-2938

  • ShoxJeanz's avatar
    ShoxJeanz
    Occasional Contributor
    1 month ago

    I hope 1Password is not disabling this. Chase is offering Passkey support now, but it is a very slow roll out. Some users are offered to create a passkey when they use forget password, and some slowly can now manually create a passkey.

  • vjcinajr's avatar
    vjcinajr
    New Contributor
    1 month ago

    Trevor, 

    Thanks for the quick response. Unfortunately, or fortunately, I do have many passkey entries inside 1Password for other sites. Therefore, I will not be disabling auto fill globally.

     

     

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      1 month ago

      Hi vjcinajr​,

      That is understandable! If you do run into any other issues (apart from the Chase one), let us know and we'll be happy to help.