I just updated to the iOS 15 version of 1Password and the new extension always says incorrect password no matter how careful I am typing in my password.
FrankOWe wrote in his message: "Deleting the 1Password App, restarting the iPad (did not do the trick without the restart) and reinstalling the app solved the problem for me. Thank you @1Password support!"
I wondered whether you had given him more information (which cannot be seen at this place) for solving his former (and my still present) problem.
Would your advice for me simply be to delete all files and data concerning 1Password from my iPad and to install your app again from scratch?
Thank you
I am experiencing the same issue as AlecLU. My business uses Duo to authenticate our 1Password (set to expire ever 30 days) and despite copying and pasting the correct password into the 1Password extention, I am met with "Incorrect Password" until I set Duo to bypass MFA. After that it accepts the password but only stays signed in until Safari is restarted and then I have to start the process over.
Hi,
I am in the same situation as reported by FrankOWe. 1Password is still accessible on my BigSur-macs (running macOS 11.6) and on my iPhone (running iOS 15) but not on my iPadPro after upgrading to iPadOS 15.
When I upgraded from 1Password 6 to version 7 years ago I transferred the contents of my local tresor to the online personal 1Password tresor and deleted the previous local account version from my system. (BTW, I use the eBlocker device and the Boxcryptor app for additional online security ).
With interest I read the last message from FrankOWe (of 8:24 am) and would be interested in the trick mentioned therein. Could you please help me?
Thanks in advance and kind regards Fr_Al
Email sent - ref is GEX-53179-978. Looking in the diagnostics generated I see this:
Tue Sep 21 08:04:01 2021| 70800008 [EXT:(Secondary Thread 0x15bd5ee00):SafariWebExtensionHandler.swift] E process(invocation:) | b5x [error]: Unable to add new account ClientError: Unable to sign in with available MFA options.
I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
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I just updated to the iOS 15 version of 1Password and the new extension always says incorrect password no matter how careful I am typing in my password.
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I just updated to the iOS 15 version of 1Password and the new extension always says incorrect password no matter how careful I am typing in my password.
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meine.deutsche-bank.de","conversation":{"__ref":"Conversation:conversation:156726"},"id":"message:156726","revisionNum":1,"uid":156726,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20707,"login":"user2999","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-9.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-05-26T02:52:21.445-07:00","lastPublishTime":"2025-05-26T02:52:21.445-07:00","readOnly":false},"Conversation:conversation:156707":{"__typename":"Conversation","id":"conversation:156707","topic":{"__typename":"ForumTopicMessage","uid":156707},"lastPostingActivityTime":"2025-05-27T12:56:37.501-07:00","solved":false},"ForumTopicMessage:message:156707":{"__typename":"ForumTopicMessage","subject":"User cannot access family 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iOS 15 extension incorrect password","moderationData":{"__ref":"ModerationData:moderation_data:18715"},"body":"
I have had this issue as well. \nThe suggestion of turning off 2FA will work to allow me to unlock the safari extension, but is not ideal
FrankOWe wrote in his message: \"Deleting the 1Password App, restarting the iPad (did not do the trick without the restart) and reinstalling the app solved the problem for me. Thank you @1Password support!\" \nI wondered whether you had given him more information (which cannot be seen at this place) for solving his former (and my still present) problem. \nWould your advice for me simply be to delete all files and data concerning 1Password from my iPad and to install your app again from scratch? \nThank you
I am experiencing the same issue as AlecLU. My business uses Duo to authenticate our 1Password (set to expire ever 30 days) and despite copying and pasting the correct password into the 1Password extention, I am met with \"Incorrect Password\" until I set Duo to bypass MFA. After that it accepts the password but only stays signed in until Safari is restarted and then I have to start the process over.
Hi, \nI am in the same situation as reported by FrankOWe. 1Password is still accessible on my BigSur-macs (running macOS 11.6) and on my iPhone (running iOS 15) but not on my iPadPro after upgrading to iPadOS 15. \nWhen I upgraded from 1Password 6 to version 7 years ago I transferred the contents of my local tresor to the online personal 1Password tresor and deleted the previous local account version from my system. (BTW, I use the eBlocker device and the Boxcryptor app for additional online security ). \nWith interest I read the last message from FrankOWe (of 8:24 am) and would be interested in the trick mentioned therein. Could you please help me? \nThanks in advance and kind regards Fr_Al
Email sent - ref is GEX-53179-978. Looking in the diagnostics generated I see this:
\n\n
Tue Sep 21 08:04:01 2021| 70800008 [EXT:(Secondary Thread 0x15bd5ee00):SafariWebExtensionHandler.swift] E process(invocation:) | b5x [error]: Unable to add new account ClientError: Unable to sign in with available MFA options.
I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
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After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
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Looking forward to your message!
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