Forum Discussion

Super Contributor

3 years ago

iOS app crash on startup during FaceID

I am getting a crash several times a day, when I open the 1Password iOS app. It starts to do FaceID, and I see the animation but then the app exits. I am sending a diagnostic report, in case that is ...

ios

Alvin_L_1P

1Password Team

3 years ago

Hey Mirv :

I apologize for the trouble you've experienced with the app crashing. Since you've also sent us an email about this, I'm going to close this thread to avoid duplicating our efforts. I've sent a reply via email.

Thanks so much!

Alvin

ref: WQC-29635-113

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app crash on startup during FaceID","id":"message:40344","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:70"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:40344"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40344"},"body@stripHtml({\"truncateLength\":200})":" I am getting a crash several times a day, when I open the 1Password iOS app. It starts to do FaceID, and I see the animation but then the app exits. I am sending a diagnostic report, in case that is ...","body@stringLength":"367","rawBody":"

\n\n

1Password Version: 8.9.5
\nExtension Version: ?
\nOS Version: iOS 16.0(20A362)
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-09-12T09:40:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:40344_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":73},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 8.9.5
\nExtension Version: ?
\nOS Version: iOS 16.0(20A362)
\nBrowser:_ Safari

"},"Conversation:conversation:40344":{"__typename":"Conversation","id":"conversation:40344","solved":false,"topic":{"__ref":"ForumTopicMessage:message:40344"},"lastPostingActivityTime":"2022-09-15T12:40:50.000-07:00","lastPostTime":"2022-09-15T12:40:50.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:40344":{"__typename":"ModerationData","id":"moderation_data:40344","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:40344_1":{"__typename":"Revision","id":"revision:40344_1","lastEditTime":"2022-09-12T09:40:01.000-07:00"},"ForumReplyMessage:message:40346":{"__typename":"ForumReplyMessage","id":"message:40346","conversation":{"__ref":"Conversation:conversation:40344"},"author":{"__ref":"User:user:16601"},"revisionNum":1,"uid":40346,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: iOS app crash on startup during FaceID","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40346"},"parent":{"__ref":"ForumTopicMessage:message:40344"},"body":"

Hey Mirv :

\n\n

Thanks so much!

\n\n

Alvin

\n\n

ref: WQC-29635-113

","body@stringLength":"526","rawBody":"

Hey :

\n\n

Thanks so much!

\n\n

Alvin

\n\n

ref: WQC-29635-113

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