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Forum Discussion
iOS Extension Reporting Incorrect Password (CAPS Lock is not on)
Trying to use/enable the iOS Safari extension — which has worked until the most recent app update. I'm prompted to enter my master password and keep being told that it's incorrect, even though I've u...
1P_Ben
1Password Team
1Password TeamHi @djw_djw
Please make sure you're running at least v7.9.2 of 1Password and iOS 15.1. If you're still having difficulties with the latest versions we'd like to review a diagnostic report from your device. Instructions for creating the report can be found here:
https://support.1password.com/diagnostics/?ios
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/617378/#Comment_617378
- Your forum username:
djw_djw
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Ben
