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mtoboll's avatar
mtoboll
Occasional Contributor
2 days ago
Solved

IOS not using Face ID on non-Safari browsers?

I've got Face ID turned on to open 1Password.

I just now noticed that when using DDG, Edge, Firefox, when I get to a login page, and select to autofill the info that it opens 1Password app just fine, but it makes me type in my 1Password password EVERY time. The 1Password app login screen says, "I need to enter my password once before it can use Face ID", but I keep doing that and it still makes me type it in every time I try to use it.

I know I have it set to re-prompt me to re-enter every 14 days, which I'm used to happening, so that's not the issue.

I don't recall this being an issue before, it just became noticeable to me now.

I don't normally use Safari, but tried it there just to cover all cases, and in Safari, the Face ID works as expected. It opens and auto fills just fine. If I just open the actual app itself, the Face ID works fine too.

I'm quite sure that Face ID was working automatically in DDG and EDGE previously, as I use those as my primary browsers and don't think this was the experience I had before.

Theories?
Thanks in advance.

ios
  • mtoboll's avatar
    mtoboll
    1 day ago

    OK, of course - now today everything is fine ...

    I had been on vacation and not using 1password for any logins for a week, and then when I got back and started trying to use it yesterday, I was consistently having the reported issue where it would not use Face ID all day long resulting in me posting here.

    But once I got your reply asking for diagnostics, I cannot recreate the problem today. Face ID is magically working just fine again now.

    Sorry for the red herring. It just appears to have been a glitch on my end that has resolved itself.

    Thanks for the reply!

3 Replies

  • mtoboll's avatar
    mtoboll
    Occasional Contributor
    1 day ago

    OK, of course - now today everything is fine ...

    I had been on vacation and not using 1password for any logins for a week, and then when I got back and started trying to use it yesterday, I was consistently having the reported issue where it would not use Face ID all day long resulting in me posting here.

    But once I got your reply asking for diagnostics, I cannot recreate the problem today. Face ID is magically working just fine again now.

    Sorry for the red herring. It just appears to have been a glitch on my end that has resolved itself.

    Thanks for the reply!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 day ago

      mtoboll​ 

      I'm glad that everything is working now! Let us know if you run into any issues in the future. 

      -Dave

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 days ago

    Hi mtoboll​,

    I understand that you're now having to unlock 1Password with your account password instead of FaceID for every fill attempt in a non-Safari browser, even though it used to work.

    I'd like to have our support team look into this. Could you reproduce the issue a couple of times, and then create and share a 1Password diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ios-not-using-face-id-on-non-safari-browsers/169508
    • Your forum username: mtoboll

     

    You'll get a reply with a Support ID number. Please post that number here. Thanks!