Forum Discussion

StephenHeaps's avatar
StephenHeaps
New Contributor
6 months ago

iOS Password Extension Modal is Empty

Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank. This happens in both Safari an...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello StephenHeaps​! 👋

I'm sorry that you're running into an issue where AutoFill isn't working when you tap on the suggestion above the keyboard on your iPadOS device. This is a known issue that we've received a couple of other reports for and our developers are currently investigating. 

To help with our investigation, I'd like to ask you to create a diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/ios-password-extension-modal-is-empty/154370
  • Your forum username: StephenHeaps


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

#36197

StephenHeaps's avatar
StephenHeaps
New Contributor
5 months ago

Hey, thanks!

The Support Ticket ID is: PZV-17842-345

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Thank you for posting the Support ID! One of my colleagues will send you another reply via email soon, please continue the conversation there. 

    -Dave