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StephenHeaps's avatar
StephenHeaps
New Contributor
10 months ago

iOS Password Extension Modal is Empty

Recently when opening 1Password from the quick-type bar (auto-fill grey bar above keyboard) when entering a password or email the 1Password modal will open as blank. This happens in both Safari an...
ios
StephenHeaps's avatar
StephenHeaps
New Contributor
2 months ago

Is there any update this? iPhone and iPad UX is in a pretty bugged state, I have to restart the app that opened the 1Password modal to fix it.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    StephenHeaps​ 

    Thank you for following up. The issue is still open in our developer's backlog and I don't have an update to share yet. 

    One customer reported that the following resolved the issue for them: 

    1. Fully quit Safari and the 1Password for iOS app: Close an app on your iPhone or iPod touch
    2. Go to iOS Settings > AutoFill & Passwords, turn off the "AutoFill Passwords and Passkeys" option.
    3. Restart iOS.
    4. Re-enable "AutoFill Passwords and Passkeys" and turn on 1Password in the list.
    5. Open and unlock 1Password for iOS.
    6. Open Safari to test again.


    If that doesn't resolve the issue then the tapping on the key icon from above the keyboard, instead of the login suggestion itself, is still the best workaround. Alternatively, if you're using Safari, you can use 1Password for Safari to fill and save your logins instead: Get to know 1Password for Safari on your iPhone or iPad

    -Dave

    Issue=FS-439

    • StephenHeaps's avatar
      StephenHeaps
      New Contributor
      1 month ago

      Thanks, that didn't work for me unfortunately but I'll go back to just using the key icon.
      I suppose this might be a system bug, affecting all password managers?