It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
iOS PayPal App no longer offering to autofill OTP code
The PayPal app, is somewhat the bane of my existence, requiring me to provide the OTP code every time I wish to login to it, even after authenticating with Face ID. At some point in the past, 1Passw...
I'm experiencing the very same issue, and I reached out to support and got an answer that they are aware of this issue, as users have reported it already. They have an internal ticket/issue open to track it.
The issue is caused by iOS 18.5. The 1Password app itself doesn't detect OTP codes in apps or web pages; it's done by iOS. Once the system detects an OTP field, it talks to the current password app to provide a code.
They told me that resolving the issue needs feedback from Apple, but they didn't say what the current status is or whether Apple has confirmed a bug. There are no timeframes for fixing the issue, as it all depends on when Apple will confirm and fix it.
That makes sense. Thanks for the explanation.
At least I know it's nothing something I've fat fingered in a configuration somewhere.
