Forum Discussion

etlikesreeses's avatar
etlikesreeses
New Member
1 day ago

iOS Safari extension cannot connect to app when using iOS 26.4 Public Beta

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including:

  • Clearing the browser cache
  • Force quitting both apps and signing into the 1Password app before trying the extension
  • Uninstalling and reinstalling 1Password
  • Restarting my iPhone
  • Toggling various 1Password security settings
  • Disabling and re-enabling the extension

I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version?

Thanks!

browser extension
ios

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello etlikesreeses​! 👋

    Thank you for helping us to test 1Password on the iOS beta. It's possible that you're running into a new issue that's only appearing in the beta version of iOS. So that we can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973
    • Your forum username: etlikesreeses

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave