When I try to Log In, 1Password says that my account has been deleted

When I try to Log In, 1Password says that my account has been deleted, but I didn't delete it! It happened with all the accounts of my Family. What I suspect is that my payment method expired, but I cannot log in to renew it. How can I solve it? Please, I need a fast solution, because there are days when I cannot access my account, and it is bringing a lot of trouble! I already opened some support tickets, but nobody has answered me.