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iOS Safari extension cannot connect to app
Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
Hello folks,
We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date
After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.
-Dave
1P_Dave
Moderator
ModeratorHello etlikesreeses! 👋
Thank you for helping us to test 1Password on the iOS beta. It's possible that you're running into a new issue that's only appearing in the beta version of iOS. So that we can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973
- Your forum username: etlikesreeses
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- 1P_Dave
Thank you for sending in your diagnostics report! One of my colleagues will reply to your email as soon as possible, once they've reviewed the diagnostics report.
-Dave
- 1P_Dave
WorldIRC and cyrille81
I believe that I've been able to reproduce the issue on iOS 26.3 as well and we're currently investigating. Would you both mind sending in a diagnostics report so that we can collect more information about the issue:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: iOS Safari extension cannot connect to app | 1Password Community
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Issue=AUTH-240
- 1P_Dave
WorldIRC and cyrille81
Thank you for sharing a diagnostics report! Please see my post here for a workaround while we investigate the issue.
-Dave
This appears to also be impacting iOS 26.3 non beta.
Yes I have this problem on my devices (3 iPads and my iPhone) and I haven’t installed the beta. I’m on the latest version iOS 26.3 and also tried on the 26.3.1 released tonight and still have the problem. Impossible to logon in the browser extension.
