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Forum Discussion
Solved
iOS Safari extension cannot connect to app
Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
Hello folks,
We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date
After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.
-Dave
1P_Dave
Moderator
ModeratorThank you for sending in your diagnostics report! One of my colleagues will reply to your email as soon as possible, once they've reviewed the diagnostics report.
-Dave
- 1P_Dave
WorldIRC and cyrille81
I believe that I've been able to reproduce the issue on iOS 26.3 as well and we're currently investigating. Would you both mind sending in a diagnostics report so that we can collect more information about the issue:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: iOS Safari extension cannot connect to app | 1Password Community
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Issue=AUTH-240
This appears to also be impacting iOS 26.3 non beta.
Yes I have this problem on my devices (3 iPads and my iPhone) and I haven’t installed the beta. I’m on the latest version iOS 26.3 and also tried on the 26.3.1 released tonight and still have the problem. Impossible to logon in the browser extension.
