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finwe
Super Contributor
3 years ago

1Password 8 Ad Banner

Please, not again. Why do you bother your users irregardless of what they have already bought/paid, what they are using on different devices, and irregardles of previous grievances, which ...
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1P_Dave
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3 years ago
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Hello maquinn78! 👋

I'm sorry that you're seeing an offline message when using 1Password in Safari. Can you try these steps:

  1. Tap on the Lock button in the in the prompt that you see.
  2. Fully close Safari on iOS.
  3. Fully close 1Password on iOS.
  4. Open and unlock the main 1Password app from your home screen.
  5. Open Safari and go to any webpage.
  6. Tap on the AA icon in the address bar.
  7. Tap on 1Password in the menu.
  8. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago
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    Hello SeongUk! 👋

    Thank you for reaching out! Please reach out to our support team as they'll be in the best position to assist with this. You can send an email to support@1Password.com along with a link to this thread and one of my colleagues will get back to you as soon as possible. Please use the email address associated with your 1Password account. 

    -Dave

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\nI have no idea what this means and I can’t get rid of it.

\n","kudosSumWeight":0,"postTime":"2023-05-25T13:12:11.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03MDY5MS01MjBpNEUyNTU3QTNDRTUzQjZCOQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:70691_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":145},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"


\nI have no idea what this means and I can’t get rid of it.

"},"Conversation:conversation:70691":{"__typename":"Conversation","id":"conversation:70691","solved":false,"topic":{"__ref":"ForumTopicMessage:message:70691"},"lastPostingActivityTime":"2023-05-26T06:48:15.000-07:00","lastPostTime":"2023-05-26T06:48:15.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:70691":{"__typename":"ModerationData","id":"moderation_data:70691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03MDY5MS01MjBpNEUyNTU3QTNDRTUzQjZCOQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS03MDY5MS01MjBpNEUyNTU3QTNDRTUzQjZCOQ?revision=1","title":"esdeb4wxt79m.png","associationType":"BODY","width":1290,"height":2796,"altText":null},"Revision:revision:70691_1":{"__typename":"Revision","id":"revision:70691_1","lastEditTime":"2023-05-25T13:12:11.000-07:00"},"ForumReplyMessage:message:70693":{"__typename":"ForumReplyMessage","id":"message:70693","conversation":{"__ref":"Conversation:conversation:70691"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70691/message:70693","revisionNum":1,"uid":70693,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: iOS safari says im offline","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:70693"},"parent":{"__ref":"ForumTopicMessage:message:70691"},"body":"

Hello maquinn78! 👋

\n\n

I'm sorry that you're seeing an offline message when using 1Password in Safari. Can you try these steps:

\n\n
    \n
  1. Tap on the Lock button in the in the prompt that you see.
    2. \n
  2. Fully close Safari on iOS.
    3. \n
  3. Fully close 1Password on iOS.
    4. \n
  4. Open and unlock the main 1Password app from your home screen.
    5. \n
  5. Open Safari and go to any webpage.
    6. \n
  6. Tap on the AA icon in the address bar.
    7. \n
  7. Tap on 1Password in the menu.
    8. \n
  8. Follow the prompt to unlock 1Password for Safari with your account password.
    9. \n
\n\n

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"1089","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're seeing an offline message when using 1Password in Safari. Can you try these steps:

\n\n
    \n
  1. Tap on the Lock button in the in the prompt that you see.
    2. \n
  2. Fully close Safari on iOS.
    3. \n
  3. Fully close 1Password on iOS.
    4. \n
  4. Open and unlock the main 1Password app from your home screen.
    5. \n
  5. Open Safari and go to any webpage.
    6. \n
  6. Tap on the AA icon in the address bar.
    7. \n
  7. Tap on 1Password in the menu.
    8. \n
  8. Follow the prompt to unlock 1Password for Safari with your account password.
    9. \n
\n\n

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

\n\n

-Dave

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