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Former Member's avatar
Former Member
2 years ago

iOS Safari system autofill not showing suggestions

Going to a website with a login set up, no autofill suggestions appear above the keyboard. If I press the "Passwords" button in the bar above the keyboard, the 1password UI appears and I can select the correct login, which works.

This stopped working for my mum a while back and has now started on my phone too. Is it a known issue at the moment? I couldn't see anything specifically on the forum but I might be blind.

1Password Version: 8.10.2
Extension Version: Not Provided
OS Version: iOS 16.3.1
Browser:_ Safari

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @TomCharman, vman, WorldIRC and @Kabaye! 👋

    I'm sorry that you're not seeing suggestions appear above your keyboard when using Password AutoFill. Can you please try the following:

    1. Open and unlock 1Password.
    2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
    3. Tap AutoFill.
    4. Make sure that "Show filling suggestions" is turned on.
    5. Try to fill a login again.

    If that doesn't work then can you tell me which browser you're using and whether the same issue occurs when using Safari?

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    You need to restart safari to make suggestions appear again.
    I have screen recorded with this issue, here (March, 11): https://1password.community/discussion/135016/does-anyones-safari-extension-ever-stop-working-until-safari-is-force-closed-restarted#latest