Forum Discussion

Former Member's avatar
Former Member
2 years ago

ipad won't go online, other devices OK. Clicking reconnect doesn't work, no clue why, Ideas?

I have 1Password8 on my iphone, ipad and mac. The iphone and mac sync just fine. The ipad says its offline and when I try to reconnect it gives me a "reconnecting" message and then says "Offline. C...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @davidechavez! 👋

I'm sorry that 1Password on your iPad is having trouble connecting to your account. I'd like to ask you to create a diagnostics report from your iPad:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave