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Forum Discussion
ipad won't go online, other devices OK. Clicking reconnect doesn't work, no clue why, Ideas?
I have 1Password8 on my iphone, ipad and mac. The iphone and mac sync just fine. The ipad says its offline and when I try to reconnect it gives me a "reconnecting" message and then says "Offline. C...
1P_Dave
Moderator
ModeratorHello @davidechavez! 👋
I'm sorry that 1Password on your iPad is having trouble connecting to your account. I'd like to ask you to create a diagnostics report from your iPad:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/138578/ipad-wont-go-online-other-devices-ok-clicking-reconnect-doesnt-work-no-clue-why-ideas#latest
- Your forum username:
davidechavez - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
