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Forum Discussion
iPadOS 16.1 - Crash on launch
After updating to iPadOS 16.1, 1Password crashes instantly on launch. Tried force quitting the app and restarting. I also tried blocking Face ID from recognizing me then typing in my Master Password but it crashes as soon as it is unlocked.
Have not tried more invasive troubleshooting such as deleting/reinstalling the app or erasing the iPad.
1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iPadOS 16.1
Browser:_ Not Provided
4 Replies
ag_mike_d1Password Team
Thank you, ahankins and sorry for the troubles.
I'm happy to hear things are working better, but the diagnostics report should be helpful in discovering the cause. Someone will be in touch as soon as possible. We appreciate your patience!
ref: ICD-99241-745
ref: dev/core/core#18214Well, I did receive an email but there is no Support ID number.
I will say that this morning the app is launching just fine. I haven’t done any further troubleshooting so not sure what changed but I sent the diagnostics anyway incase it is helpful.
- ag_mike_d
Hi ahankins,
Thanks for your message and sorry for the troubles with this crash. In the thread shared by MrC (thanks!), another customer had some luck when uninstalling and reinstalling 1Password 8. Could you give this a try and if it helps, please create a diagnostics report from your iPad:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/134771/ipados-16-1-crash-on-launch
- Your forum username:
ahankins
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
