https://1password.community/discussion/comment/676629/#Comment_676629 . I upgraded my iPad to iPadOS 16.1 today. After I did this, I checked Watchtower. The scores and categories appeared as usual, but when I taped to see details, 1Password crashed back to the iPad home screen. After the crash, 1Password would not restart - it crashed immediately when I attempted to bring up again. Resetting the iPad does not resolve this issue. I can only begin to use 1Password again on my iPad if I uninstall the app and download a fresh copy. I do not experience this on my iPhone, which is running iOS 16.1 too. 1Password Version: 8.9.6 Extension Version: Not Provided OS Version: iPadOS 16.1 Browser:_ Not Provided

I've been getting crashes if I launch 1Password and then immediately hit the Search button in the sidebar. If I select other items first, and then come to Search, it usually works. I also get the Watchtower crash when I click Show Items. The crashes were happening for me prior to 16.1 also.

I honestly can't say whether the crashes only began for me today. I only discovered them after updating the iPadOS. They may have been happening before, but I didn't discover them because I seldom consult the Watchtower statistics.

Hello @hawkmoth and MrC, Thanks both, for reporting this crashing behaviour. I'm sorry to hear of the troubles and would like to investigate further. Could you please create a diagnostics report from your iOS device: Sending Diagnostics Reports (iOS) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/134761/ipados-16-1-watchtower-crash Your forum username: hawkmoth / MrC You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks! ref: dev/core/core#18214

I'm sorry to hear you are also experiencing troubles, more_cowbell. Could you send a diagnostics report to us at support+forum@1password.com and include the details below? * A link to this thread: https://1password.community/discussion/comment/662097/#Comment_662097 * Your forum username: more_cowbell Then add the Support ID number in reply here once received.

iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

171 Replies

Former Member
3 years ago
Consider the matter closed. Dunno what happened but after several more attempts 1PW decided to start. 🤷🏻
Former Member
3 years ago
Seemingly without reason 1PW 8 has started crashing on my iPad. Same result whether I use FaceID or master pw. Safari extension initially would load but now it does though 1PW app crashes.

IPadOS 16.1.1 (1PW was running fine since this update came out)
1PW 8 (unsure of exact #) and Safari extension
Have tried restarting iPad
Cannot pull 1PW diagnostics because app won’t start. Crashes immediately upon using FaceID or entering master pw.

1Password Version: 8.?
Extension Version: ?
OS Version: IPadOS 16.1.1
Browser:_ Safari
1P_Dave
Moderator
3 years ago
smwardle, @3rdman, and @Danodiumitus

Thank you for reporting the issue. Our developers are aware and I've added your reports to the internal work item that we've opened for the bug. We plan to release a fix in a future update to 1Password 8.

In the meantime, if the app can't open at all, you can still access your items from your iPad using 1Password.com

I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#18214
Former Member
3 years ago
Just a quick note to report the same crashing issues with 1Password 8 and iPadOS 16.1.1 and I also discovered that when the app crashes (and subsequently will crash each time you try to run the app again), it is still in fact running (swipe up, etc. to view running apps)! You can then go back in when you select the 1Password 8 app. ** Update: After selecting the app (see comment) it seems as though it will not crash from this point on. So if you close and then open the app it no longer crashes.
Former Member
3 years ago
I’m seeing this as well with iPadOS 16.1.1 and 1Password 8.9.7. Just submitted a report to support.

I should say also, I’m not seeing this on iOS 16.1.1 or on macOS 13.
smwardle
New Contributor
3 years ago
Same problem after trying to open one of the watchtower options. 1Password continues to run and offers passwords for web sites but the app window disappears whenever the app itself is opened. Restarting the device made no difference. Uninstalling and reinstalling fixed the problem but it recurred as soon as I tried to select one of the watchtower options again.
1P_Dave
Moderator
3 years ago
Hello @tsginmd and rothaar! 👋

I'm sorry to hear that 1Password is crashing on your iPads when you access Watchtower. Our developers are investigating and we aim to include a fix in a future update to 1Password. At the moment, we don't have an estimate of when this will be, but would recommend you keep 1Password up to date:

How to keep 1Password up to date

I'm sorry for the inconvenience that the issue is causing.

-Dave

ref: dev/core/core#18214
rothaar
New Contributor
3 years ago
I have the exact same problem. I just upgraded to 1P8 because I finally thought I was ready, and now this. I guess I’m glad it seems to be a recent change and my timing just sucks?

I am on an M1 iPad Pro with iPadOS 16.1.1, also 1P 8.9.7.

Cheers
Former Member
3 years ago
I’m having a problem with crashes on my iPad Air any time I try to go to Watchtower detail pages. Subsequently reopening 1Password immediately crashes after Touch ID. Rebooting does not help. Reinstall regains access to account, but problem recurs if Watchtower subpage is accessed. Here are some installation specifics for reference. Any thoughts? Thanks.
MrC
Super Contributor
3 years ago
It's just an expression. 1Password is clearly aware of it, and I'm sure they'll get a resolution soon.