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Former Member's avatar
Former Member
5 years ago

iPassword 8 - error signing in when using proxy

I have a required local proxy security software (including SSL) on some of my systems for work, I've found there seems to be a problem with version 8. I can't sign in, it just gives a sign-in error, but if I look in the logs I'm getting some kind of HTTP error. With an identical system version 7, even the betas, work perfectly.

I can't exclude applications from it but I can exclude URLs if necessary.

These are the relevent log entries - If I try multiple times they just repeat each attempt.

WARN 2021-11-16T09:32:02.737 tokio-runtime-worker(ThreadId(5)) [1P:op-db-queue\src\operations.rs:1195] operation transaction #tx#7(set_object_bytes) took more than 100 ms (128 ms)
INFO 2021-11-16T09:32:07.473 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:127] network proxies discovered: 1
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:220] proxy connected successfully
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(3)) [1P:foundation\op-proxy\src\lib.rs:150] selected HTTP proxy to use
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\signin.rs:304] error signing in from data layer: UnableToCreateClient(HttpError(IoError(IoError(error sending request))))
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-signin\src\lib.rs:421] error signing in from data layer: other error
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-ui\src\signin\handlers.rs:363] Error signing in: other error


1Password Version: 8.04 (from logs)
Extension Version: 2.1.4
OS Version: Windows 10 x64

48 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @MattW15,

    Thanks for following up. At this time, exemption of URLs would not get around this issue.

    Jack

  • Former Member's avatar
    Former Member

    If we wanted to use 8, are there any URLs we can exempt from inspection to make it work? I have the ability to bypass inspection for domains, but not applications.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Thanks for confirming @trolli.

    At the moment, 1Password 8 doesn't support network environments where SSL/TLS inspection may occur as it can fail our verifications. We recommend for now to postpone any upgrade to 1Password 8 and stick with 1Password 7 until we add support for these networks.

    Jack

    ref: dev/core/core#7409

  • Former Member's avatar
    Former Member

    But then also the browser should not work in my opinion ? Is it not the same in the backend ?

  • Former Member's avatar
    Former Member

    Yes, I do on my end as well.

  • Former Member's avatar
    Former Member

    I know we have SSL inspection active.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @MattW15 and @trolli:

    Just to confirm are you both using security software that is doing some sort of TLS/SSL interception?

    Jack

  • Former Member's avatar
    Former Member

    +1

    Cant login to 1Password. Always brings up the message "cant login to your account" (sorry, 1Password is in german).
    Password for account is correct. Tried in Browser and works... (iOS also works).

    Logs are empty after I cleaned them up, so dont know how to get the logs atm.