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Forum Discussion
iPhone and iPad corruption
This has now happened twice (now and in Nov 22) on an iPhone 13 and iPad. All latest iOS.
Not able to login using the iOS 1Password apps ... even after multiple Recovery attempts. Signing in via...
1P_Dave
Moderator
ModeratorThank you for the reply. The team would like to dig deeper. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136865/iphone-and-ipad-corruption
- Your forum username:
purcellj - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
