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rickapel's avatar
rickapel
Occasional Contributor
2 years ago

Issue using my previously issued Adobe passkey to sign in from local Acrobat Reader App

A few months ago I created a passkey to use with Adobe Acrobat Reader. When using a browser I have no issues signing into my online Adobe Account. However, when I had to sign in from my locally insta...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello rickapel! 👋

I'm sorry that you're unable to sign into Adobe Reader using your passkey. Can you tell me what happens with you choose the option to sign in with a passkey? I just tried the app myself and I see the following error:

"Passkey Sign-In Failed. Please use a different method to sign in."

Is this what you see as well? I look forward to hearing from you.

-Dave