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Former Member
4 years ago

Issues Logging in - Error says request took too long, the internet connection is bad (but it's not)

Am I the only one having issues logging in today? I'm using 1Password on Chrome (browser - not plugin) and at first I was getting an error that said ServerError:200 - couldn't find email, now the error just says I have a bad internet connection, but I don't. My login works fine on my phone (same wifi) but it's not working on my PC. I rebooted and wiped my cache and am still having the same login issue.

Am I the only one with this issue?

Thanks!

1Password Version: Web
Extension Version: Not using an extension
OS Version: Windows 10

windows
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Logging in - Error says request took too long, the internet connection is bad (but it's not)","id":"message:138690","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:138690","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:138690"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:138690"},"body":"

Am I the only one having issues logging in today? I'm using 1Password on Chrome (browser - not plugin) and at first I was getting an error that said ServerError:200 - couldn't find email, now the error just says I have a bad internet connection, but I don't. My login works fine on my phone (same wifi) but it's not working on my PC. I rebooted and wiped my cache and am still having the same login issue.

\n\n

Am I the only one with this issue?

\n\n

Thanks!

\n\n
\n\n

1Password Version: Web
\nExtension Version: Not using an extension
\nOS Version: Windows 10

","body@stringLength":"616","rawBody":"

Am I the only one having issues logging in today? I'm using 1Password on Chrome (browser - not plugin) and at first I was getting an error that said ServerError:200 - couldn't find email, now the error just says I have a bad internet connection, but I don't. My login works fine on my phone (same wifi) but it's not working on my PC. I rebooted and wiped my cache and am still having the same login issue.

\n\n

Am I the only one with this issue?

\n\n

Thanks!

\n\n
\n\n

1Password Version: Web
\nExtension Version: Not using an extension
\nOS Version: Windows 10

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Issues Logging in - Error says request took too long, the internet connection is bad (but it's not)","moderationData":{"__ref":"ModerationData:moderation_data:138691"},"body":"

Hello @JohnWilding, thank you for letting us know about this. This was a server issue that came up today, and our engineers have stabilized the system and are now investigating the issue in-depth. You can now access 1Password.com and your devices should be syncing all data as well.

\n\n

If you'd like to check in on this issue going forward, we'll be posting updates here: https://1password.statuspage.io/

\n\n

and we're here for any other questions you have as well. 🙏

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