Forum Discussion

Former Member's avatar
Former Member
3 years ago

Issues moving standalone vault from 1P7 to 1P8

I am an old 1P 7 user with standalone vault. I am migrating to 1P 8 but the migration process gives me an error, says there was a problem and advises me to contact support. Only about sixty passwords...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@vapre

I would recommend updating macOS as soon as possible. 12.6 is available. I'd also recommend reaching out to out team via email. They'll be able to guide you and look into what's going on. We are unable to access account specifics here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

 Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch