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chupon's avatar
chupon
New Contributor
2 years ago

Issues with 1Password in the browser since upgrading to macOS Sonoma 14.0

Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally. Performance is spotty. Sometimes it works ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago
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Thank you chupon.

Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

Thanks!

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with 1Password in the browser since upgrading to macOS Sonoma 14.0","id":"message:59015","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:59015","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:10971"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:59015"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:59015"},"body@stripHtml({\"truncateLength\":200})":" \n Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally. \n Performance is spotty. Sometimes it works ...","body@stringLength":"476","rawBody":"
    \n
  1. Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally.
    2. \n
  2. Performance is spotty. Sometimes it works as expected, other times it can take almost 5 seconds to open.
    3. \n
\n\n
\n\n

1Password Version: 1Password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: macOS 14.0
\nBrowser: Brave

\n","kudosSumWeight":0,"postTime":"2023-10-06T09:24:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:59015_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":159},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"
    \n
  1. Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally.
    2. \n
  2. Performance is spotty. Sometimes it works as expected, other times it can take almost 5 seconds to open.
    3. \n
\n\n
\n\n

1Password Version: 1Password for Mac 8.10.16 (81016047)
\nExtension Version: 2.15.1
\nOS Version: macOS 14.0
\nBrowser: Brave

"},"Conversation:conversation:59015":{"__typename":"Conversation","id":"conversation:59015","solved":false,"topic":{"__ref":"ForumTopicMessage:message:59015"},"lastPostingActivityTime":"2023-10-11T07:53:16.000-07:00","lastPostTime":"2023-10-11T07:53:16.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:59015":{"__typename":"ModerationData","id":"moderation_data:59015","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:59015_1":{"__typename":"Revision","id":"revision:59015_1","lastEditTime":"2023-10-06T09:24:58.000-07:00"},"ForumReplyMessage:message:59019":{"__typename":"ForumReplyMessage","id":"message:59019","conversation":{"__ref":"Conversation:conversation:59015"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:59015/message:59019","revisionNum":1,"uid":59019,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Issues with 1Password in the browser since upgrading to macOS Sonoma 14.0","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:59019"},"parent":{"__ref":"ForumTopicMessage:message:59015"},"body":"

Thank you chupon.

\n\n

Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

\n\n

Thanks!

","body@stringLength":"347","rawBody":"

Thank you .

\n\n

Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

\n\n

Thanks!

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