Forum Discussion

Super Contributor

2 years ago

Issues with the communication between the extension and desktop app

This discussion was created from comments split from: Error when using 1Password in the browser: "Your session has expired.".

New Contributor

2 years ago

Joining the discussion as I have the same problem since last week. I get prompt 5 or 6 times a day to enter credentials.

Do you see the notification popup from the browser, as shown below?
Yes, I'm on Mac but the same is happening

Do you have the 1Password desktop app installed?
Yes, but I'm not using it really, I don't open it.

Or, have you recently removed the desktop app?
No, still installed, but not used.

Do you have MFA enabled for your 1Password account?
Yes

Can you confirm the version of your 1Password extension in the browser? This guide will help you to locate the version number.
Version2.20.0

I use both Chrome and Edge on the same computer and they both suffer of the same problem.

Thanks!