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System
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3 years ago

Items not syncing between devices

This discussion was created from comments split from: Passwords saving and updating other devices.
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1P_Dave's avatar
1P_Dave
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3 years ago
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Hello @mylackey! 👋

I'm sorry that you're not seeing the same passwords on all of your devices. I'm not aware of any global issues so we'll need to investigate what might be going wrong on your devices. Can you answer the following questions:

Question 1: If you have a 1Password account then do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
Question 2: Do you see a "Primary" standalone vault on any of your devices?
Question 3: Are you using 1Password 8 on all of your devices? Are any devices using an older version?

-Dave

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Items not syncing between devices","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:105445"},"parent":{"__ref":"ForumTopicMessage:message:105443"},"body":"

Hello @mylackey! 👋

\n\n

I'm sorry that you're not seeing the same passwords on all of your devices. I'm not aware of any global issues so we'll need to investigate what might be going wrong on your devices. Can you answer the following questions:

\n\n

Question 1: If you have a 1Password account then do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
\nQuestion 2: Do you see a \"Primary\" standalone vault on any of your devices?
\nQuestion 3: Are you using 1Password 8 on all of your devices? Are any devices using an older version?

\n\n

-Dave

","body@stringLength":"782","rawBody":"

Hello @mylackey! 👋

\n\n

I'm sorry that you're not seeing the same passwords on all of your devices. I'm not aware of any global issues so we'll need to investigate what might be going wrong on your devices. Can you answer the following questions:

\n\n

Question 1: If you have a 1Password account then do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
\nQuestion 2: Do you see a \"Primary\" standalone vault on any of your devices?
\nQuestion 3: Are you using 1Password 8 on all of your devices? Are any devices using an older version?

\n\n

-Dave

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