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Forum Discussion
Items with offline changes - ios - cannot delete or discard
Every time I use 1password for iOS I get a notice that "some changes could not be synched with your other devices. When I click "Offline Items" there is one item in there. It cannot be viewed, edited, or deleted. Please help me fix this.
1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: iOS 17.03
Browser: Not Provided
1P_TommyModerator
@mwslaughter
Do you wish to discard the item? If so, the following should help.
Make time to be certain that all of your data is available on
https://my.1password.comand ensure you have a copy of your 🚒 Emergency Kit it contains a copy of your Secret Key. You'll also need to know your password.- Note the steps below will reset your settings. You'll need to setup things like Touch/Face ID again and others like autofill. That is because when removing an application on iOS it removes all associated files. My apologies for the need to set those settings again.
Delete 1Password.
Apple Support - Delete apps on your iPhone, iPad, and iPod touchDownload and install 1Password.
1Password: Password Manager on the App StoreLog into your account when opening 1Password. If you use iCloud you'll likely only need your password.
Set up any needed settings.
- 1P_Tommy
The stuck item cannot be removed from the database.The most common reason is moving between vaults. The item you see is likely the original that existed before the move. That moved copy likely still exists in another vault. It's the original copy that failed to be removed that is hanging around. I'd suggest checking.
