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Forum Discussion
Former Member
3 years agoKeyboard shortcut to open the popup is not working anymore on Chrome
The shortcut Ctrl + Shift+ X no longer seems to work for some reason and isn't opening the browser popup and is consequently also not opening the 1Password Windows app either. I need to click on the ...
steph_giles
1Password Team
3 years agoThank you for the prompt response @aniforprez, I have seen a couple of similar reports of this behaviour since upgrading to 1Password in the browser 2.6.0.
Can you try a fresh install of 1Password in your browser by right clicking the 1Password icon in your browser toolbar and choose remove from Chrome and then install a fresh copy from here: Install 1Password in your browser.
If this doesn't help can you please send over an email containing the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Please attach the reports to an email message addressed to support+forum@1password.com
with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!