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Former Member's avatar
Former Member
3 years ago

Keyboard shortcut to open the popup is not working anymore on Chrome

The shortcut Ctrl + Shift+ X no longer seems to work for some reason and isn't opening the browser popup and is consequently also not opening the 1Password Windows app either. I need to click on the ...
browser extension
Former Member's avatar
Former Member
3 years ago

It's working again after reinstalling the Chrome extension and I can also confirm that it works on both Mac and Windows. Thanks for the help! I hope you can continue investigating the issue because it's odd that this happened at all.

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shortcut to open the popup is not working anymore on Chrome","id":"message:98393","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:98393"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:98393"},"body@stripHtml({\"truncateLength\":200})":" The shortcut Ctrl + Shift+ X no longer seems to work for some reason and isn't opening the browser popup and is consequently also not opening the 1Password Windows app either. I need to click on the ...","body@stringLength":"956","rawBody":"

The shortcut Ctrl + Shift+ X no longer seems to work for some reason and isn't opening the browser popup and is consequently also not opening the 1Password Windows app either. I need to click on the extension icon to open the popup. It's still set in the Chrome settings. Surprisingly, the lock shortcut continues to work and locks the extension. I have not tried it with other browsers

\n\n

Screenshot for Chrome keyboard shortcuts settings
\n

\n\n
\n\n

1Password Version: 8.9.13
\nExtension Version: 2.6.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

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The shortcut Ctrl + Shift+ X no longer seems to work for some reason and isn't opening the browser popup and is consequently also not opening the 1Password Windows app either. I need to click on the extension icon to open the popup. It's still set in the Chrome settings. Surprisingly, the lock shortcut continues to work and locks the extension. I have not tried it with other browsers

\n\n

Screenshot for Chrome keyboard shortcuts settings
\n

\n\n
\n\n

1Password Version: 8.9.13
\nExtension Version: 2.6.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

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It's working again after reinstalling the Chrome extension and I can also confirm that it works on both Mac and Windows. Thanks for the help! I hope you can continue investigating the issue because it's odd that this happened at all.

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It's working again after reinstalling the Chrome extension and I can also confirm that it works on both Mac and Windows. Thanks for the help! I hope you can continue investigating the issue because it's odd that this happened at all.

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