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jeremywsherman's avatar
jeremywsherman
Occasional Contributor
2 years ago

Kickstarter login autofill not working

I’m using 1Password 8, and some time in the last few weeks, autofill using the extension stopped working on Kickstarter. It offers my login in the dropdown in the username field, but no matter how many times I tap my username, it doesn’t fill in. For a while, it sometimes would show filled if I reloaded or submitted it empty, and then I could finish logging in.

It still works using the password extension from the predictions bar, though. I’m not sure how those two differ, but I guess they must.

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello jeremywsherman! 👋

    I'm sorry that you're having trouble filling your login into the Kickstarter website. Do I understand correctly that the issue occurs when you try to use the 1Password extension for Safari to fill the login? Does the same issue happen on other websites or just Kickstarter?

    I tried to reproduce the issue on my iPhone but the extension fills my login properly on the Kickstarter website. As an initial troubleshooting step can you try the following:

    1. Fully close Safari on iOS.
    2. Fully close 1Password on iOS.
    3. Open and unlock the main 1Password app from your home screen.
    4. Open Safari and go to any webpage.
    5. Tap on the AA icon in the address bar.
    6. Tap on 1Password in the menu.
    7. Follow the prompt to unlock 1Password for Safari with your account password.
    8. Try to fill your login again.

    I look forward to hearing from you. 🙂

    -Dave