Forum Discussion

matzo's avatar
matzo
New Contributor
6 months ago

OTP not recognised - WebMail Login

Hello,

I use a webmail account at the following address, but when 1P  sends the OTP I get the following error.

https://ventraip.email/index.hsp

Can you please investigate.

thanks

 

 

browser extension

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello matzo​! 👋

    I'm sorry that you're seeing an error message when 1Password fills your one-time password. 

    So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the one-time password field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


    Attach the resulting JSON file to an email message addressed to support@1Password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/otp-not-recognised---webmail-login/154470 
    • Your forum username: matzo
    • A link to the affected webpage.
    • Please do not post the file here on the forum. 

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave