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Former Member
3 years ago

LastPass import failing; `apps are not supported` and `ExternalApiChanged`

I have a user trying to import all their items from LastPass using the newly released LastPass importer in the 1Password Windows desktop client.

The user disabled 2FA. The importer errored, and these 4 lines showed in the logs:

INFO 2023-01-31T10:49:49.774 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-31T10:49:51.294 tokio-runtime-worker(ThreadId(15)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: apps are not supported
ERROR 2023-01-31T10:49:51.301 tokio-runtime-worker(ThreadId(15)) [1P:op-app\src\app\backend\import.rs:487] Importer(Failed to export from LastPass)
INFO 2023-01-31T10:49:51.301 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task

Guessing that the above errors were related to our use of LastPass' Windows desktop client application autofill (https://support.lastpass.com/help/how-do-i-add-and-delete-items-in-the-lastpass-windows-desktop-application and https://support.lastpass.com/help/use-the-lastpass-desktop-app-for-windows-lp010124), we copied the relevant sign-in info out of the apps items, deleted the apps items from the LastPass vault, and tried again.
The importer errored again, and these 4 lines showed in the logs:

INFO 2023-01-31T10:14:54.162 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to decrypt data
ERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-31T10:14:56.923 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task

1Password Version: 1Password for Windows 8.9.14 (80914009)
Extension Version: Not Provided
OS Version: Win11Pro v22H2 b22621.1105
Browser: Brave

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  • ScottS1P's avatar
    ScottS1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello there @jvosk,

    Thanks for contacting us about this. In order to help avoid duplicating efforts, I'll reply directly to your support ticket and close out this community thread. Please be on the lookout for an email from us, which should be sent soon.

    Thank you,

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import failing; `apps are not supported` and `ExternalApiChanged`","id":"message:121059","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:121059"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:121059"},"body":"

I have a user trying to import all their items from LastPass using the newly released LastPass importer in the 1Password Windows desktop client.

\n\n

The user disabled 2FA. The importer errored, and these 4 lines showed in the logs:
\n
\nINFO 2023-01-31T10:49:49.774 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-31T10:49:51.294 tokio-runtime-worker(ThreadId(15)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: apps are not supported
\nERROR 2023-01-31T10:49:51.301 tokio-runtime-worker(ThreadId(15)) [1P:op-app\\src\\app\\backend\\import.rs:487] Importer(Failed to export from LastPass)
\nINFO 2023-01-31T10:49:51.301 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task
\n
\nGuessing that the above errors were related to our use of LastPass' Windows desktop client application autofill (https://support.lastpass.com/help/how-do-i-add-and-delete-items-in-the-lastpass-windows-desktop-application and https://support.lastpass.com/help/use-the-lastpass-desktop-app-for-windows-lp010124), we copied the relevant sign-in info out of the apps items, deleted the apps items from the LastPass vault, and tried again.
\nThe importer errored again, and these 4 lines showed in the logs:
\n
\nINFO 2023-01-31T10:14:54.162 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: failed to decrypt data
\nERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-app\\src\\app\\backend\\import.rs:487] ExternalApiChanged
\nINFO 2023-01-31T10:14:56.923 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task
\n

\n\n
\n\n

1Password Version: 1Password for Windows 8.9.14 (80914009)
\nExtension Version: Not Provided
\nOS Version: Win11Pro v22H2 b22621.1105
\nBrowser: Brave

","body@stringLength":"2214","rawBody":"

I have a user trying to import all their items from LastPass using the newly released LastPass importer in the 1Password Windows desktop client.

\n\n

The user disabled 2FA. The importer errored, and these 4 lines showed in the logs:
\n
\nINFO 2023-01-31T10:49:49.774 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-31T10:49:51.294 tokio-runtime-worker(ThreadId(15)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: apps are not supported
\nERROR 2023-01-31T10:49:51.301 tokio-runtime-worker(ThreadId(15)) [1P:op-app\\src\\app\\backend\\import.rs:487] Importer(Failed to export from LastPass)
\nINFO 2023-01-31T10:49:51.301 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task
\n
\nGuessing that the above errors were related to our use of LastPass' Windows desktop client application autofill (ref1 and ref2), we copied the relevant sign-in info out of the apps items, deleted the apps items from the LastPass vault, and tried again.
\nThe importer errored again, and these 4 lines showed in the logs:
\n
\nINFO 2023-01-31T10:14:54.162 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: failed to decrypt data
\nERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-app\\src\\app\\backend\\import.rs:487] ExternalApiChanged
\nINFO 2023-01-31T10:14:56.923 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task
\n

\n\n
\n\n

1Password Version: 1Password for Windows 8.9.14 (80914009)
\nExtension Version: Not Provided
\nOS Version: Win11Pro v22H2 b22621.1105
\nBrowser: Brave

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Hello there @jvosk,

\n\n

Thanks for contacting us about this. In order to help avoid duplicating efforts, I'll reply directly to your support ticket and close out this community thread. Please be on the lookout for an email from us, which should be sent soon.

\n\n

Thank you,

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