Forum Discussion

Former Member's avatar
Former Member
2 years ago

Like countless other users, I cannot login to mac or the chrome ext but I can login to the web app.

Why is this service so buggy? I cannot log on to mac, but I can login to the web app, so clearly my master password is correct. Obviously from the countless messages I have found, this is a known issue, but 1password doesn't see it fit to fix this bug. None of the suggested solutions work. What is the new fix for this? I already have to do cut and paste on my Android because the Android app doesn't work at all, but now on Mac too?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 11.6.8
Browser:_ Chrome and native app
Referrer: forum-search:https://1password.community/search?Search=unable%20to%20login%20on%20mac

macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @cloudforest! 👋

    I'm sorry that you're having trouble unlocking the 1Password app and extension. I see that you're already discussing the issue with the team over email and so I'll close this thread to prevent duplication of effort. 🙂

    -Dave

    ref: BEI-73325-938