Forum Discussion

Former Member's avatar
Former Member
4 years ago

[Linux + Brave] Integration with 1Password App not working properly

Hello, I am having an issue with Brave on my Ubuntu machine.

I have the 1Password App working as expected, and I installed the browser extension on both Firefox and Brave.
My expectation is that, if I unlock the App, it should unlock the browser extensions too. This is how I have always seen it working in MacOS too.

On Firefox, everything works as expected and unlocking via the App does indeed unlock the browser.

On Brave, however, this does not work. The extension remains locked, independently on the state of the App. Additionally, I have the extension installed in 2 different profiles (Work and Personal) and even unlocking one of them will not unlock the other. Also, I tried having both App and extensions locked, unlocking the extension: that did not unlock the App either.

What I tried to fix things:
* updated Brave to latest version
* updated extension to latest version
* updated 1Password App
* verified that "Integrate with 1Password App" setting in the extension Settings is activated, and it is, but it seems to be ignored.

Other things to note about my setup:
* I am using System Auth to unlock the App (https://support.1password.com/system-authentication-linux/) and this works fine (and, as mentions, this does unlock Firefox without issues)

Can anyone help with the above issue? It's quite bothersome, to say the least.

Thanks
Best

1Password Version: 8.4.1 (80401002)
Extension Version: 2.1.4
OS Version: Linux Ubuntu 20.04

browser extension

12 Replies

Show More
  • Former Member's avatar
    Former Member
    4 years ago

    Unfortunately, that did not help at all (in fact, it was quite bothersome, because I did lose all of my user data by reinstalling Brave, including profiles etc...).

    I will send the email with the required info.

    Thanks

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @emmedema ,

    Sounds like we might need to investigate this a bit further, but before we do please try this:

    1. Turn off the "Integrate with 1Password app" option in the extension's settings in Brave.
    2. Turn off the "Connect with 1Password in the browser" option in the desktop app (Preferences -> Browser)
    3. Reinstall Brave, then open it at least once. No need to completely remove it and your user data, just reinstall the browser.
    4. Reinstall the 1Password desktop app, then open it and enable the "Connect with 1Password in the browser option".
    5. Enable the "Integrate with 1Password app" option in the browser, test and see if the two are integrated now.

    In case that didn't work, we'll need you to send us the following to mailto:support+x@1password.com:
    - The extension's log: https://support.1password.com/cs/extension-console-log/
    - A diagnostics report: https://support.1password.com/diagnostics/
    - A short description of the issue and a link to this discussion here.