Forum Discussion

randomnetcat's avatar
randomnetcat
New Contributor
8 months ago

Linux client fails to save 2FA token when gnome-keyring is running

I am running NixOS using Gnome, and I have enabled gnome-keyring (and I have verified that gnome-keyring is in fact running and that the org.gnome.keyring bus is bound using busctl). 1Password consis...
linux
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello randomnetcat​! 👋

I'm sorry that you're running into an issue with 1Password's 2FA token. A complete diagnostics report from your end will help our team to advise further. I'd like to ask you to create a diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/linux-client-fails-to-save-2fa-token-when-gnome-keyring-is-running/154631
  • Your forum username: randomnetcat


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

randomnetcat's avatar
randomnetcat
New Contributor
7 months ago

Hi, I have acquired the Support ID number CHC-53492-465. Thanks!

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Thank you for posting the Support ID! I see that my colleague has already sent you a reply, please continue the conversation over email. 

    -Dave