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randomnetcat's avatar
randomnetcat
New Contributor
8 months ago

Linux client fails to save 2FA token when gnome-keyring is running

I am running NixOS using Gnome, and I have enabled gnome-keyring (and I have verified that gnome-keyring is in fact running and that the org.gnome.keyring bus is bound using busctl). 1Password consis...
linux
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

anne​ 

I'm sorry that you're running into the same issue. I'd like to ask you to create and share a 1Password diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/linux-client-fails-to-save-2fa-token-when-gnome-keyring-is-running/154631
  • Your forum username: anne


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

anne's avatar
anne
New Contributor
4 months ago

hihi~!!
heres the support ticket ID i received: UQQ-16621-474 ❤️🇨🇦

a support person has already reached back to me through email, but i'm posting it here anyways since you asked~

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    anne​ 

    Thank you for posting the Support ID! One of my colleagues is drafting another reply to you right now and you should receive it soon. 

    -Dave